We are Lean On Me Care Services Limited, a company incorporated in England and Wales. Our company number is 13001624 and our registered address is 40A London Road, Gloucester, GL1 3NU.

 

Lean On Me Care Services Limited is committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation “UK GDPR” unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. 

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This Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.leanonme.me (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

 

What information does Lean On Me Care Services Limited hold and how will we use it?

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Information you give Lean On Me Care Services Limited: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information, or [insert any other reason for which a person may upload their personal data to the website]. The information you give us may include your name, email address, address/location and phone number  This does not include all personal data processed by Lean On Me Care Services Limited but only personal data it collects through its website

We will retain this information while we are corresponding with you or providing services to you or to a Client you represent. We will retain this information for one month.

 

Information Lean On Me Care Services Limited collects about you: Lean On Me Care Services Limited may collect the following information from you when you visit the website:

 

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

 

We retain this information for one month.

 

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for one month only.

 

Cookies

 

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy below.

 

Use Made of the Information

 

We may use the information we receive and/or collect about you to:

 

• Fulfil our obligations under any contract that we have entered into with you or with a Client that you represent, and to provide you or the relevant Client with information or services that you or the Client has requested

• Send you newsletters and marketing information if you have consented to us doing so

• Notify you of products and services that we feel may interest you, or permit third parties to do so if you have provided the appropriate consent

• Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

 

Lean On Me Care Services Limited processes personal information for certain legitimate business purposes, which include some or all the following:

 

• Where the processing enables Lean On Me Care Services Limited to enhance, modify, personalise or otherwise improve the website, its services or communications

• To identify and prevent fraud

• To enhance the security of the network and information systems of Lean On Me Care Services Limited

• To better understand how people interact with the websites of Lean On Me Care Services Limited

• To administer the website and carry out data analysis, troubleshooting and testing; and

• To determine the effectiveness of promotional campaigns and advertising

 

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following email, info@leanonme.me. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the "Unsubscribe" option in any email we send to you and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

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Third Party Sites

 

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

 

How Safe is your Information?

 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

 

Disclosure of your Information

 

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

 

• Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you

• Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website

 

Please note, we may need to disclose your personal information where we:

 

• Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller

• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or

• Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

 

Where we Store your Personal Data

Although we have left the EU, UK GDPR still requires the following:

[if Lean On Me Care Services Limited does not transfer personal data outside the EEA, this policy entry can be deleted].

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to [insert the reasons why personal data is transferred outside the EEA, for example, because it is hosted on a server outside the EEA]. By submitting your personal data, you agree to this transfer, storing or processing. Lean On Me Care Services Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If a finding of adequacy hasn't been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroup agreement.

 

Your Rights in Respect of your Data

 

 

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage [insert webpage link].

 

If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following email address - info@leanonme.me We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.

 

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following email address info@leanonme.me.

 

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.

 

If you have any further queries or comments on our Privacy Policy, please contact us via our email info@leanonme.me. We also welcome your views about our website and our Privacy Policy.

 

COOKIES WEBSITE STATEMENT

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Cookies are small text files which a website may put on your computer or mobile device when you first visit the website. The cookies will help the website recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

We use cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you use the website and also allows us to improve the services we provide to you. On revisiting the website, we will be able to obtain information about your previous visits and about your computer including where available, your IP address, operating system and browser type, for system administration [and to report aggregate information to our advertisers] [insert an explanation about the information your cookies collect if it is necessary to expand on this]. [If you do not report aggregate information to advertisers, you can delete the foregoing policy entry]. This is statistical data about your browsing actions and patterns and does not identify you. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Disabling them may mean you are not able to access parts of our website.

• Functionality cookies. These cookies are used to recognise you when you return to our website and to remember changes you have made to things such as text size, fonts and other parts of the website you can change so we can personalise our content for you.

• Targeting cookies. We use these cookies to record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may share this information with third parties for this purpose. 

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Most browsers accept cookies automatically, but you can change your cookie preferences by adjusting your browser settings to refuse the setting of all or some cookies if you prefer. You can usually do this by visiting the “options” or “preferences” menu on your browser. Please note, however, that if you do this and choose to block all cookies (including essential cookies) we cannot guarantee that your experience will be as fulfilling as it would otherwise be, and you may not be able to access all or parts of our website.

Where we collect personal data as part of our use of cookies on the website, we will do so in accordance with our Privacy Policy as above