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In Good Hands

Statement Of Purpose



Lean On Me is an organisation providing support to individuals in their own home.


Lean On Me is an independent company





Lean On Me is committed to providing practical support in the home. Lean On Me may provide a personal care service to people with care needs (service user) and will ensure that the provision of such personal care is user led.




To relieve the stresses experienced by carers, and children and adults who have care needs as a result of disability, illness or age, by offering a respite service through the provision of community based care workers.


Mission Statement:


Lean On Me promotes, offers, supports and delivers high quality services for carers and people with care and support needs.





Lean On Me respects the individuality of carers and people with care needs (service user) and seeks to promote their choice, independence, dignity and safety.  We believe that individuals must have access to high quality services that offer a person centred approach to care and support.


We will respect the privacy and personal choices, lifestyles, customs, cultures and value of each person for whom a service is provided and seek to involve carers and people with care needs (service user) in the provision, management and development of services provided by Lean On Me .





We provide


  • A person centred service  to ensure that the services provided are according to assessed needs and choices.  The Manager – will meet with individuals and their families prior to the establishment of any service to discuss needs and agree the range of service and when it will be provided.


  • A flexible service that can provide support when it is most needed.  The service is utilised 365 days a year and 24 hours a day.


  • A high-quality service that is regulated by the Care Quality Commission. Lean On Me also carries out annual client satisfaction surveys with all carers and people with care support needs (service users).


  • Staff who are supervised, supported and trained to work with a wide range of disabilities and illnesses.





          Care Support Workers to go into individual’s home to support with daily living tasks and promote enablement..  A Personal Care Plan will be agreed with the person with care needs and may include the following:


          Basic tasks:


Support with:                    Bathing

                                        Dressing and undressing

                                        Mobility and transfers


                                        The management of continence of bladder/bowel


          Exercise programmes for rehabilitation and development under the instruction of a physiotherapist or occupational therapist.



          Specialist tasks:


          For specialist tasks, the Care Support Worker will be trained in the procedure before undertaking the tasks.A professional with relevant experience e.g. Occupational Therapist, Speech Therapist, Pharmacist or Nurse will sign a form to indicate their competence.





            Such tasks may include:


  1. Assisting with artificial feeding

  2. Sterile dressings

  3. Tracheotomy care – oral suctioning

  4. Assistance with care and ear drops

  5. Illeostomy and colostomy care – changing of bags

  6. Catheter care – changing bags, monitoring output



Care Support Workers will not undertake tasks that require the skills and expertise of medical professionals such as GP and district nurses. Such tasks include:


  1. Toe and nail cutting or filing

  2. Ear syringing

  3. Removing or replacing urinary catheters

  4. Bowel evacuations (other than suppositories)

  5. Bladder washouts

  6. Injections – involving assembling syringes, administering intravenously,

Controlled drugs

  1. Programming of Syringe drivers

  2. Filling of oxygen cylinders

  3. Lifting from the floor unaided

  4. Rectal medication



The above lists are not exhaustive.






As a small person centred company, The director is hands on, managing the service and also supporting with care needs.





Our team of Care  Workers are all trained in relevant induction training including Manual Handling, Basic First Aid, Safeguarding, and Medication.  They complete a Care Certificate to ensure their competence levels.  In addition all staff are DBS checked.  Some of our care staff already have relevant NVQ Care or equivalent qualifications. In addition within 6 months of being employed all Care Support Workers are enrolled onto a Diploma in Health and Social Care minimum Level 2.


As a company committed to having fully trained staff we also deliver specialist training courses.





Lean On Me receives referrals from various local authorities, clinical commissioning groups, private purchase service users and other voluntary organisations.  When the referral has been received the Registered Manager or Coordinators will arrange to meet the carer and person with care needs (service user) to agree the details of the service, the times when help will be provided and how often this will be.  In order to ensure the health and safety of carers, people with care needs (service users) and our staff, all tasks will be risk assessed.


All discussions about the provision of the service will be user led and a service plan agreed.  A personal care plan will be developed with, and agreed by, the person with care needs (service user).  Lean On Me will involve other relevant professionals in the development of the service and care plans.





Lean On Me receives funding from various local authorities, clinical commissioning groups, private purchasers and grant making groups.


All staff have a duty to respect the confidentiality of people who use their services.  In the event of an emergency situation or when failure to disclose information may put someone at risk then we would be obliged to inform the appropriate authorities.


We welcome comments about our service whether it is good or bad.  We therefore have a compliments and complaints procedure and you will be handed our procedure when we commence our service.


Lean On Me is an equal opportunities employer and service provider.  Our staff receive appropriate training prior to them delivering care support.



Lean On Me seeks to ensure the health, safety and wellbeing of all of it’s service users and employees.  In this regard, service users who engage in smoking or vaping should ensure that they refrain from doing this within half an hour of an expected care visit.  On no account should vaping or smoking take place during the care visit as this potentially poses as risk to our employees.



Whilst we strive to avoid changes in service provision there will be occasions when through staff holidays, sickness, shortages or other reasons that it will be necessary to alter your care arrangements.  Whenever possible we will endeavour to advise you of any changes.


Sometimes it may be necessary to withdraw our services for such reasons as risk to staff, non payment of fees, verbal and physical abuse, dangerous premises and equipment.


This list is not comprehensive and any decision to withdraw our service will not be taken lightly but the decision will rest with the Registered Manager Claire Moody.









Lean On Me implements policies and procedures that fully comply with Care Quality Commission guidelines.    The policies and procedures cover management and service delivery policies and procedures and include:


  • Equal Opportunities

  • Health and Safety including Safety of the Home

  • Medication and Personal Care

  • Confidentiality

  • Child Protection

  • Protection of Vulnerable Adults

  • Complaints and Compliments

  • Recruitment and Selection

  • Data Protection



A full copy of the policies and procedures are available for inspection at the registered office.





        Details of Lean On Me insurance cover is available upon request from the registered office.





          Lean On Me welcomes every opportunity to monitor and improve our service and policies are provided to all service users.  These detail the procedure for making complaints and compliments about the services

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